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Return Policy



Our Return Policy is applicable to products returned within 30 days for sale that are returned in accordance with our published return policy below. NO RETURNS ARE ACCEPTED AFTER 30 DAYS OF SALE. The 30 day return policy does not apply to defective products which are honored in accordance with our warranty and return procedure below.

Restocking Fee

A restock fee is applicable to returned products as follows:

A 25% restocking fee and shipping cost is non-refundable for undelivered, unclaimed, returned or refused packages.

A 25% restocking fee and shipping cost is non-refundable on non-damaged items that are returned up to 30 days from date of purchase for return eligible products.

No Returns or Refunds after 30 days of date of sale.

Certain products are not eligible for return or refund. This is because these products come in contact with the skin, and can only be utilized with the original user. The follow items are considered consumable, non-returnable products:

Downloaded Products

Skincare Products (Gel's or Lotions)

Orthopedic Products

Hot & Cold Products

Garment of Any Kind

TENS Electrodes/Pads

Return Proecures

If you would like to return a product within 30 days of purchase, please submit an email to customerservice@tenssystem.com to obtain a return authorization. Please including the following information in your request for a Return Authorization:

● Your order number and your information

● The item you would like to return

● The reason for the return

We will respond with a Return Authorization Number. In order to be eligible for a refund (less the 25% restocking fee), you must return your product as follows:

● The return item with all original packaging, accessories, manuals, etc.

● The original order information

● Please include the Return Authorization Number

Once you have complied with our policy's and warrantee's an AUTHORIZATION CODE will be provided within 3 business days receipt of information.

RETURN AUTHORIZATION CODE MUST BE CLEARLY DISPLAYED ON OUTSIDE OF PACKAGE. If there is no code on the returned product we will refuse the package.

RETURN SHIPPING FEES:

RETURN SHIPPING FEES ARE THE RESPONSIBILITY OF THE BUYER WITH THE EXCEPTION OF DEFECTIVE PRODUCT AT TIME OF ARRIVAL (up to two days from arrival date).

Refunds and Financial Adjustments:

All FINANCIAL Adjustments including REFUNDS can take up to 30 Business Days for Processing.

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